A University of Houston study highlights the importance of a warm handoff—a direct transfer of care between a primary care physician and a mental health provider—to improve access to mental health services for low-income children and families. This approach fosters trust and leads to better outcomes, addressing barriers like provider shortages, stigma, language barriers, transportation, and lack of insurance.
Key findings from the study, conducted in Los Angeles County, emphasize the need for communication, coordination, and collaboration to streamline access:
- Communication: Regular phone calls, emails, and written reports between providers improve service access.
- Coordination: Efficient referral systems enable providers to develop and implement shared treatment plans quickly.
- Collaboration: Warm handoffs help patients navigate the system, fostering trust and ensuring consistent care.
The study also recommends telehealth-based interventions to close service gaps and streamline referrals. Small efforts, such as spending 5–10 extra minutes with patients, can make a meaningful difference in ensuring families feel valued and supported in accessing mental health care.
